Waste Management
City of Lake Jackson
Ended supervisor drive-bys, resolved complaints from video, and documented FEMA mileage reimbursement after Hurricane Harvey.
0Supervisor drive-bys needed
FEMAMileage reimbursement documented
The challenge
Supervisors drove routes themselves to verify collections, and complaint investigations relied on memory rather than record.
The solution
Tracking and mapping combined with in-cab cameras that notify the office of safety concerns automatically.
The results
What changed
- 01Eliminated supervisor drive-bys to verify trash collection.
- 02Complaint investigation time reduced using video.
- 03Supported FEMA mileage reimbursement documentation after Hurricane Harvey.
We not only can track the vehicles and see what they're doing, we also have better safety, because with the camera system that's in there, it'll notify us if there's a safety concern. There were just a lot of other little things that made it more of what we wanted.
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